Refund policy

Strict No-Return Policy on Custom Items
At Dream's Arts Evolution, we specialize in personalized, made-to-order products and immediate on-site services. Because these items are uniquely created for you, all sales of custom-made, personalized, and laser-engraved items are FINAL.

We Personalize Our Own Products Only
All engraving, sublimation and personalization is done only on products purchased from Dream's Arts Evolution. We do not engrave, sublimate or personalize items supplied by the customer (tumblers, jewelry, knives, apparel, equipment, etc.), and we do not perform repairs or alterations.

7-Day Window for Regular (Non-Custom) Items
For non-personalized, ready-to-go inventory only, we have a 7-day return policy. You have 7 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item (not matching your approved custom design), contact us immediately at admin@dreamsarts.com so we can evaluate the issue and make it right.

Non-Returnable Items
The following items cannot be returned under any circumstances:

• Custom products (special orders or personalized items).
• Sale items or items purchased using a VIP Discount.
• Gift cards.

 

Refunds for Approved Returns
If a return for a non-custom item is approved, we will notify you once we’ve received and inspected it. If approved, you’ll be automatically refunded on your original payment method. Please note that banks may take additional time to process the transaction.