Shipping policy

Dream's Arts Evolution Shipping & Pickup Policy
We operate as an "Agile Factory," meaning our priority is speed and precision. Whether you are picking up in Caguas or receiving your order at home, we move fast.

1. Free Same-Day In-Store Pickup (Plaza Centro, Caguas)
This is our fastest service. Most custom orders are ready for pickup in less than 1 hour after order confirmation.
• Cut-off Times: Orders placed before 7:00 PM (Mon-Sat) or 6:00 PM (Sun) will be ready for same-day pickup.
• Notification: You will receive an email or text as soon as your item is ready. Please wait for this notification before heading to the store.

2. Shipping Methods & Timelines
We ship throughout Puerto Rico and the United States using USPS and UPS.
• Processing Time: Custom items are produced and handed to the carrier within 1-2 business days.
• Standard Shipping: Typically takes 3-5 business days within PR and 5-7 business days to the Continental US.
• Tracking: A tracking number will be provided automatically via email once your order leaves our factory.

3. Shipping Rates
Shipping costs are calculated at checkout based on weight and destination.
• VIP Advantage: VIP Members may qualify for flat-rate or discounted shipping promotions throughout the year.

4. Address Accuracy
Please double-check your shipping address. Dream's Arts Evolution is not responsible for lost packages due to incorrect addresses provided by the customer. If a package is returned to us, the customer will be responsible for the cost of re-shipping.

5. Damaged or Lost Shipments
Once an order is handed to the carrier, we are no longer responsible for delays or transit damages. However, if your order arrives damaged, please contact us within 48 hours at admin@dreamsarts.com with photos of the packaging and product so we can assist you with a carrier claim.

6. Order Modifications
Because we begin production immediately to meet our "< 1 Hour" promise, orders cannot be modified or canceled once they have entered the production queue.