Return and Exchange Policy

If you want to return or exchange your purchase, please know that the time begins the day you receive your product and applies to new and unopen products. This policy applies only to online store. You have 15 days to return the Merchandise. All Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched, or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return. All return fees need to be paid by the costumers Dreams Arts is not responsible for lost packages.
You may return any item purchased on Dreams Arts online on any store within 7 days on the date that the packages arrived. We can verify the tracking information to obtain the exact date to confirm that we are following the policy. We will request a valid photo ID to validate the slip information.

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 7–10 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.
If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we would refund you by check within 10 business days

Final sale and nonreturnable items